- Languages
- English (Native speaker)
- French (Beginner)
Hello, I'm
Rubi da Silva
Tech support professional
- Address
- Tamarin, Mauritius
Customer-oriented and self-driven Technical Support Specialist looking to transition into a more hands-on role. Offers excellent well-developed communication skills, and great teamwork abilities. Constantly learning to improve my knowledge and skills.
Experience
With my experience as a technical support specialist, combined with my background in psychology and emergency medicine, I bring a unique set of skills to the role.
Website Manager
Rubi Cubed
Website management and maintenance for blogs, service providers, and online digital e-commerce.
Happiness Engineer
Automattic | WooCommerce
- Providing effective technical support via live chat, tickets, and forums.
- Ensuring customer satisfaction by assisting store owners with the technical aspects of running an online store, and providing support for WooCommerce and WooCommerce.com products.
- Troubleshooting, investigating, and creating detailed bug reports.
- Working closely with internal and external team members to deliver resolutions.
- Contributing to customer-facing documentation.
Key achievements:
Within 6 months, was leading a guild that focused on processing and reviewing feedback for our customers on our interactions. The purpose of this was to show our customers that their feedback was valued, and to improve our products, service provided, and overall customer satisfaction.
Website Manager
Rubi Cubed
Pivoted from website design, to website management and maintenance for blogs, service providers, and online digital e-commerce.
Website Designer
Rubi Cubed
Web designer for small local businesses, as well as online health coaches. Based in Cape Town, South Africa.
Medic and Trauma Counselor
Various Organisations
Between 2014 and 2019 I volunteered at various organisations first as an emergency medic, and then as a trauma counselor.
Johannesburg and Cape Town, South Africa.
Education
I believe education is an ongoing journey, and I am always learning.
University of South Africa (UNISA)
BA Health Sciences and Social Service
Focus on criminology and psychology.
Online Courses
Ongoing Education
CURRENT
100 Days of Python Coding Bootcamp | The App Brewery
COMPLETED – 2022